Shipment & Return Policies
Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS, UPS and LTL with tracking and drop-off without signature. If you prefer delivery with a signature an extra charge will apply.
Short Ordered Items
In most cases we will have your ordered item in stock. Should there come an instance when an item is out of stock for any reason on our end we place your ordered item on back order and immediately order the item from the manufacturer this process may add a few days to the delivery of your ordered item. If the manufacturer has no stock themselves of a certain item ordered the amount paid to us by you will be refunded in full within 24 hours of our knowledge of such an instance.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order as it is usually less expensive to ship multiple items in one box. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. We ship with UPS, USPS, LTL and In store pick up. Large, heavy and multiple items can usually be shipped at a less expensive rate using LTL ( less than truck load), when these situations occur we will contact you to make arrangements, also if at check out you see that you are faced with extreme shipping charges feel free to contact us so we can try another option.
RMA (Return Material Request)
Most items found to be defective in it's manufacturing can be returned to us directly. However, there are some items that must be returned directly to the manufacturer for warranty, a list of these manufacturers can be found below.
Damaged during shipment
If you receive your shipment damaged in transit rest assured the item was shipped with adequate insurance. You will need to save the damaged packaging to initiate your claim with the carrier so do not throw it away until your claim has been settled. Take pictures of the item with your phone do not sign anything stating that the item was delivered acceptable. If you must sign for an item that appears damaged note the damage on the receipt or form you are signing also, have the person delivering the item acknowledge the damage on the receipt. Depending on which carrier has delivered your package damaged you will be required to start the claim directly with them as we shipped your item undamaged. Should you need our help to complete the process we will provide you with all of the necessary information to start your claim. We have no control over the carriers in approving a claim or for the amount of time a claim may take to process.
Items wrongfully ordered can be returned to us, you will be responsible for additional shipping charges. Any item wrongfully shipped to you by us can be returned free of charge. You will need to contact us before we will issue a call tag and UPS label for it's return. You will be responsible for safely boxing the item and getting it to the shipper. Once we receive the item we will credit your form of payment accordingly.
Repairs outside of warranty will be billed at $60 per hour plus parts. Any freight will also be billed if not initially covered by customer. Administrative fees apply to, but are not limited to:
- Items returned without authorization.
- Defective items or warranty repairs that are working.
- Items damaged during shipping because of inadequate packaging.
- Items improperly returned on prepaid shipping tags.
- Items returned for warranty repair or replacement that is out of warranty because of date, tampering or misuse.
- Items left in our possession over 30 days.
- We will not accept the following items as returns for credit: old/obsolete inventory, outdated or expired products, old models or product styles, discontinued/run out products, discontinued vendors, products purchased more than 3 months ago, products not in their original packaging and/or any product that is not resalable as NEW.
Vendor directs for RMAs
|Eye Lighting (e-Ballasts Only)||888-665-2677|
|Gorilla Grow Tentsfirstname.lastname@example.org|
|Gualala Robotics Incemail@example.com|
|Link4 Corporation||866-755-5465 ext. firstname.lastname@example.org|
|Louvi Group (formerly Hydro Innovations)||email@example.com|
|LumiGrow||800-514-0487 ext. firstname.lastname@example.org
|Mirage||619-426-0033 ext 1108 / cell email@example.com|
|MSI-PRO Co./ Saturday Solution (Safe Grow Greenhouses)||firstname.lastname@example.org|
|Active Air||Warranty on the following four models only are handled through the Customer Care hot line. AADHC45P, AADHC70P AADHC95P and the ACAN12. Contact Customer Care at 1-866-646-4332. End user receipt will be required, hours of service are 8 A.M. to 5 P.M. EST.|
|Atmosphere (Vortex Fans)||This vendor requires an end user receipt to be included with all returns to us. Returns submitted without a copy of the end user receipt will not be processed.|
|Bluelab||Bluelab requires a copy of the end user receipt for any unit returned with a manufacturing date of April 1, 2014 or newer. Returns that require the end user receipt will not be processed without the receipt.|
|Hanna||Requires a Proof of Purchase (can be the receipt given by the store at time of sale, or the end user can register for warranty on their website at (www.hannainst.com/hydroponics)|
|Lasko/Air King||Lasko requires any D.O.A. units (non-operable right out of the box) to be returned through us. All other units that are defective under the 1 year warranty - the end user must contact Lasko directly at 800-233-0268 (do not bring unit back to the retailer)|
|Nova Biomatique/Plug N Grow/Intelligent Growing Solutions (I.G.S.)||This vendor requires obtaining a RMA number from them first before submitting a return with us. Once a RMA number is obtained and form provided from the vendor, Please include a copy along with merchandise being returned to us. email@example.com|
|Ozone Environmental||This vendor requires the serial numbers off of each unit to determine if the merchandise is still under warranty. If the vendor confirms the merchandise is still under warranty then a return may be processed through us. 800-765-2098. 905-264-6508 firstname.lastname@example.org|