Special Order Policies
Many items on this site are special order items most are noted by (SPO)meaning that they are ordered individually as the item sells. Due to size, cost or popularity of an item some manufacturers sell certain items only as they are sold. These type of sales require us to request the item from the manufacturer after the item has been purchased before the manufacturer will send the item to us. However, in most cases the manufacturer will send the item directly to you. As special order items are just that there is no refund on such orders. There is a warranty that will be handled directly with the manufacturer. We can help you to gain the warranty by providing you with the correct information necessary to process the claim.